Refund policy

Thank you for shopping at APEXESSENTIALS. We want you to be satisfied with your purchase. If you are not happy with your order, please contact us.

Return window
You have 7 days from the date you receive your item to request a return.

Eligibility
To be eligible for a return, your item must be unused, unworn, and in the same condition in which you received it. It must be in its original packaging with all tags attached, and you must provide a receipt, order number, or other proof of purchase.

How to start a return
Email apexessentials12@gmail.com with your order number and the reason for your return. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and issues
Please inspect your order when it arrives. Contact us immediately at apexessentials12@gmail.com if an item is defective or damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Return shipping costs
If the return is due to an error on our part, such as a damaged, defective, or incorrect item, we will provide a prepaid return shipping label at no cost to you. For change-of-mind returns, you are responsible for the return shipping cost. Original shipping charges are non-refundable.