Our Policies

Thank you for shopping at APEXESSENTIALS. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

Returns & Refunds

1. Return window

We offer a 7-day return window. You have 7 days from the date you receive your item to request a return.

2. Eligibility requirements

To be eligible for a return, your item must be:

Unused, unworn, and in the same condition that you received it.
In its original packaging with all tags attached.
Accompanied by the receipt, order number, or proof of purchase.

3. How to start a return

Contact our support team at apexessentials12@gmail.com with your order number and the reason for the return.
If your return is accepted, we will send you instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

4. Damages and issues

Please inspect your order upon receipt. Contact us immediately at apexessentials12@gmail.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

5. Return shipping costs

Defective or incorrect items: If the return is due to a mistake on our part—such as a damaged, defective, or incorrect item—we will provide a prepaid return shipping label at no cost to you.

Change of mind: For standard returns, customers are responsible for return shipping fees. Original shipping costs are non-refundable.

Delivery Options

Store delivery — R90: Estimated delivery in 7–9 business days.

Home delivery — R140: Estimated delivery in 2–3 business days.

Delivery times are estimates and may vary during peak periods or due to circumstances outside our control. Available options will be shown at checkout.